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Technical Writer

Your main job is to review and write documentation for new product features and functionalities.

Hybrid

Full time

Amsterdam

What you’ll do if you join us

As a Technical Writer at Instant Commerce, you will become our product authority, and teach others to become experts. Your job is to create Instant Commerce product documentation and assist engineers in writing documentation and reviewing their work.

This role is multi-functional between product, engineering, sales engineering, and customer success. You should be passionate about taking feedback and requests from the field, learning about and documenting new product features, and explaining existing features and workflows in ever more concise and useful ways. You should be excited about exploring and understanding Headless eCommerce and communicating with peers and colleagues across relative fields.

This role is hybrid and based in Amsterdam, reporting to the CMO.

Your working week may include:

  • Review and write documentation for new product features and functionality.

  • Coordinate existing documentation into a logical flow.

  • Collaborate with Engineering and Product to identify documentation gaps.

  • Capture feedback about documentation, identify areas of improvement and implement solutions.

  • Empower others to write good documentation via templates, style guides, and clear information architecture.

  • Collaborate with Engineers to align terminology and knowledge, and to identify the accurate formatting and placement for different kinds of content.

  • Become an authoritative user of our platform and explainability and terminology.

  • Identify cross-linking opportunities between documentation and product user interfaces, tutorials, and marketing materials.

What we’re looking for

  • 3+ years of demonstrated ability in technical writing and editing on SaaS tooling, preferably in eCommerce and/or Headless infrastructure

  • Excellent written and verbal communication skills - this will be tested during the interview process

  • Experience structuring information to be easy to discover, navigate, and browse.

  • Experience editing the work of other writers.

  • Experience with Markdown or similar documentation tooling.

In your application, describe a written project you’ve collaborated on with other partners. Please include a link to a sample of your writing.

Benefits

This role is a killer opportunity to work with one of Amsterdam’s most dynamic and fast-moving start-ups in tech. You’ll be a pivotal member of the team with a chance to put your stamp on our business as we expand globally in the next year and beyond.

  • A career-defining opportunity to shape the future of a scaling business

  • Becoming part of an international, highly talented, and ambitious team

  • The opportunity to profit from the exponential growth of true stock options

  • We work Hybrid with remote-first principles and an Amsterdam HQ. Keyword: flexibility

  • Unlimited vacation days + National holidays

  • Monthly team events 

  • Yearly company retreat

  • Access to mental health support via OpenUp

  • MacBook Air 

  • Pension plan

  • Flexible employee benefits via YourCampus

The biggest determinants of success are a willingness to learn, try new things, fail, and pushing yourself to grow. An enriching working environment helps you prosper as a human being and experience exceptional personal growth through work as the vehicle. If this is what you've been looking for, apply!

Location
Hybrid
Employment
Full Time
Time Zone
Amsterdam
Salary
€ 50k - 60k
Apply now
FAQ

Frequent Questions

What is your hiring process?

We will start with an interview to get to know you and see if there is a potential fit. Then you are asked to make a take-home assignment to assess skill-level. Based on that you will be invited for the 2nd interview. Lastly, we will make an offer to whom we feel is the best fit for the role.

Can I work remote?

Yes, you can.

Can I freelance with you?

We believe in creating 90% of the work in-house. For the occasional 10% we are definitely open to meet people who are great in what they do.

I am not a European citizen, can you sponsor my visa?

Yes we can! As a matter of fact, we have 3+ non-european nationalities in the team.

Sometimes all you need to do is take that first step

Maybe you're still kinda good where you are but slowly exploring opportunities for 6-12 months from now. Break the ice and we'll schedule a 15-min ask me anything call.

Break the ice

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