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Implementation Specialist

You plan and manage the entire delivery cycle, from the first point of contact till the go-live time.

Hybrid

Full time

Amsterdam

About the role

As an Implementation Specialist, you are vital to the success of our customers with the Instant Commerce platform. You will have ownership of the implementation process, connecting our enterprise customers with the platform.

Acting as their guide throughout the onboarding process, you will work together with different teams like Sales, Product Development, and Customer Success. You plan and manage the entire delivery cycle, from the first point of contact till the go-live time. 

Consult with customers on their goals and priorities and then assist in implementing the ideal configuration to achieve those goals. 

You will:

  • Manage the implementation of our software with new- and existing customers from contract close through the completion of their technical implementation;

  • Clearly translate technical requirements to non-technical customers to ensure clarity and confidence in decisions

  • Translate business requirements into technical requirements;

  • Create an implementation plan which identifies milestones and timelines and ensure, together with relevant stakeholders, the milestones are met within the agreed time;

  • Lead weekly status calls with customers, discussing project status, monitor the milestones and the progress of the implementation;

  • Ability to speak knowledgeably on all technical integration options available within implementation;

  • Maintain a deep understanding of the Instant Commerce platform to provide strategic advice to our customers regarding their (online) Corporate Communication goals;

  • Help co-create and iterate processes to bring the Implementation Team to the next level.




That said, these responsibilities are just the start! At Instant Commerce, we encourage you to contribute wherever your interests take you — and shape your role accordingly.


About you

  • 2+ years’ experience in Implementation/Onboarding, Account Management, or SaaS Customer Success roles;

  • Experience with implementing via APIs and/or Javascript

  • Ability to accurately scope length and difficulty of projects. Ability to anticipate and adjust for problems and roadblocks

  • Strong project management skills; ability to break down work into steps and to develop and maintain schedules and task/people assignments

  • You understand the dynamics of a software start/scale-up, and thrive in such environments;

  • Drive, resourcefulness, growth mindset

  • Excellent business English both verbally and written.

  • Experience with Headless and software development is preferred

Benefits

This role is a killer opportunity to work with one of Amsterdam’s most dynamic and fast moving start-ups in tech. You’ll be a pivotal member of the team with a chance to put your stamp on our business as we expand globally in the next year and beyond.

  • A career defining opportunity to shape the future of a scaling business

  • Becoming part of an international, highly talented and ambitious team

  • We work Hybrid with remote-first principles and an Amsterdam HQ. Keyword: flexibility

  • The opportunity to profit from exponential growth true stock options

  • Unlimited vacation days + National holidays

  • Monthly team events

  • Yearly company retreat

  • Access to mental health support via OpenUp

  • MacBook

The biggest determinants of success are a willingness to learn, try new things, fail, and pushing yourself to grow. An enriching working environment helps you prosper as a human being and experience exceptional personal growth through work as the vehicle. If this is what you've been looking for, apply!

Location
Hybrid
Employment
Full Time
Time zone
Amsterdam
Salary
€48k - €55k
Apply now
FAQ

Frequent Questions

What is your hiring process?

We will start with an interview to get to know you and see if there is a potential fit. Then you are asked to make a take-home assignment to assess skill-level. Based on that you will be invited for the 2nd interview. Lastly, we will make an offer to whom we feel is the best fit for the role.

Can I work remote?

Yes, you can.

Can I freelance with you?

We believe in creating 90% of the work in-house. For the occasional 10% we are definitely open to meet people who are great in what they do.

I am not a European citizen, can you sponsor my visa?

Yes we can! As a matter of fact, we have 3+ non-european nationalities in the team.

Sometimes all you need to do is take that first step

Maybe you're still kinda good where you are but slowly exploring opportunities for 6-12 months from now. Break the ice and we'll schedule a 15-min ask me anything call.

Break the ice