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Director of Customer Success

A key player to drive and scale the CSM Processes in a hypergrowth environment

Hybrid

Full time

Amsterdam

About the role

We’re looking for a highly experienced Customer Success leader who knows how to drive amazing outcomes from teams managing large volumes of SaaS customers across multiple territories both European and North-American. You’ll love being part of leadership teams that play a pivotal role in the future success of the product roadmap and international growth plans. Your job is to architect the customer success department and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments. This also means partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.

About you

  • Technical and SaaS experience and an ability to speak to technical customers in their language

  • A strong strategic vision for the customer experience, professional services, and customer support

  • The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections

  • A strong customer advocate with the ability and willingness to engage directly with customers

  • Ability to communicate well with individuals, teams, partners and at industry level events

  • A track record of developing and mentoring great talent, and building and motivating high achieving teams

Benefits

This role is a killer opportunity to work with one of Amsterdam’s most dynamic and fast moving start-ups in tech. You’ll be a pivotal member of the team with a chance to put your stamp on our business as we expand globally in the next year and beyond.

  • A career defining opportunity to shape the future of a scaling business

  • Becoming part of an international, highly talented and ambitious team

  • We work Hybrid with remote-first principles and an Amsterdam HQ. Keyword: flexibility

  • The opportunity to profit from exponential growth true stock options

  • Unlimited vacation days + National holidays

  • Monthly team events

  • Yearly company retreat

  • Access to mental health support via OpenUp

  • MacBook Air

The biggest determinants of success are a willingness to learn, try new things, fail, and pushing yourself to grow. An enriching working environment helps you prosper as a human being and experience exceptional personal growth through work as the vehicle. If this is what you've been looking for, apply!

Location
Hybrid
Employment
Full Time
Time zone
Amsterdam
Salary
€60k - €70k
Apply now
FAQ

Frequent Questions

What is your hiring process?

We will start with an interview to get to know you and see if there is a potential fit. Then you are asked to make a take-home assignment to assess skill-level. Based on that you will be invited for the 2nd interview. Lastly, we will make an offer to whom we feel is the best fit for the role.

Can I work remote?

Yes, you can.

Can I freelance with you?

We believe in creating 90% of the work in-house. For the occasional 10% we are definitely open to meet people who are great in what they do.

I am not a European citizen, can you sponsor my visa?

Yes we can! As a matter of fact, we have 3+ non-european nationalities in the team.

Sometimes all you need to do is take that first step

Maybe you're still kinda good where you are but slowly exploring opportunities for 6-12 months from now. Break the ice and we'll schedule a 15-min ask me anything call.

Break the ice