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Customer Success Manager

Building long-term successful relationships with our merchants

Hybrid

Full time

Amsterdam

The role

  • Develop healthy customer relationship

  • Onboard new clients

  • Bridge the gap between sales and customer support

  • Build trust and transparency with our clients

  • Promote customer loyalty

  • Develop ways that can reduce potential churn

Requirements

  • 2 years experience with customer success in B2B SaaS

  • Knowledgeable about industry-relevant customer success standards

  • Proven track record in setting up customer success principles

  • Can-do attitude to execute upon principles established by you

  • Start-up mentality and willingness to take risks

  • Passionate about eCommerce

  • Nice to have: experience in working with Hubspot

Benefits

This role is a killer opportunity to work with one of Amsterdam’s most dynamic and fast moving start-ups in tech. You’ll be a pivotal member of the team with a chance to put your stamp on our business as we expand globally in the next year and beyond.

  • A career defining opportunity to shape the future of a scaling business

  • Becoming part of an international, highly talented and ambitious team

    We work Hybrid with remote-first principles and an Amsterdam HQ. Keyword: flexibility

  • The opportunity to profit from exponential growth true stock options

  • Unlimited vacation days + National holidays

  • Monthly team events

  • Yearly company retreat

  • Access to mental health support via OpenUp

  • MacBook Air

The biggest determinants of success are a willingness to learn, try new things, fail, and pushing yourself to grow. An enriching working environment helps you prosper as a human being and experience exceptional personal growth through work as the vehicle. If this is what you've been looking for, apply!

Location
Hybrid
Employment
Full Time
Time Zone
Amsterdam
Salary
€42k - €60k
Apply now
FAQ

Frequent Questions

What is your hiring process?

We will start with an interview to get to know you and see if there is a potential fit. Then you are asked to make a take-home assignment to assess skill-level. Based on that you will be invited for the 2nd interview. Lastly, we will make an offer to whom we feel is the best fit for the role.

Can I work remote?

Yes, you can.

Can I freelance with you?

We believe in creating 90% of the work in-house. For the occasional 10% we are definitely open to meet people who are great in what they do.

I am not a European citizen, can you sponsor my visa?

Yes we can! As a matter of fact, we have 3+ non-european nationalities in the team.

Sometimes all you need to do is take that first step

Maybe you're still kinda good where you are but slowly exploring opportunities for 6-12 months from now. Break the ice and we'll schedule a 15-min ask me anything call.

Break the ice